At the end of the reservation process you will receive a confirmation email containing the details of your reservation and information on the collection procedure.
It may be possible to extend the rental. You will need to contact us on 1800 815 590. Any extensions are subject to vehicle availability and additional payment at the time of request.
For full terms please contact us on 1800 815 590
Yes it is. Please contact our Reservations Staff and they will be more than happy to help. Freecall 1800 815 590
You may return the vehicle early however refunds may or may not be given depending on the circumstances.
We do not offer one way rentals.
You must hold a full and valid driver’s licence to hire a vehicle (no learners or provisional driver’s licences are accepted). Hirers aged between 21 and 24 (inclusive) will be subject to higher deposits and insurance.
Drivers 75 and over must provide a medical certificate stating they can drive and hold a current and valid licence. We do not hire to drivers under 21.
Yes, we accept digital driver’s licence. You will need to email us a copy for insurance purposes.
Any licence provided must be in English and include a photo. If your driver’s licence is in any language other than English, it must be accompanied by an approved translation such as an International Driving Permit.
An International Driving Permit is not a stand-alone document and must be carried with your valid domestic driver’s licence.
All people wishing to drive the vehicle must be listed on the rental agreement. If you wish to add a driver after collecting the vehicle, please contact us on 1800 815 590
If you need to pick-up or return outside of operating hours please contact us on 1800 815 590 for assistance.
368 Ingham Road, Garbutt, Townsville, QLD 4814
Shuttle pick up and drop offs are available during business hours. Once you book, all relevant information will be forwarded via email. Infants and children that require car seats cannot be transported on our shuttle buses.
If you receive any traffic infringements during the rental period these will be nominated to you via statutory declaration. It is then your responsibility to make payment.
We offer different packages to reduce your standard excess. These can be added when booking the vehicle or at collection.
Unfortunately, we do not allow other vehicles to be left on our premises.
Vehicles are to be returned in a clean and tidy condition. If the vehicle is excessively dirty, has been smoked in or carried any animals, a cleaning fee of $200 will apply.
Please contact us as soon as possible. We will search for your lost property and advise if it is held.
If you would like the property returned, you will either need to arrange for someone to collect it or send us a prepaid envelope/postage label. Please be aware MYUTE Rentals is not responsible for any property left in the vehicle.
We do not offer car seats for hire however, you can organise one through Bubs 2 Bratz - (07) 4728 4323
We release the deposit as soon as the vehicle is returned (as long as all rental terms have been met and there is no damage to the vehicle). It is then up to your bank to release the deposit. This process can take up to 7 business days depending on your bank.
There are a number of options including prepayment or paying at the counter. Please be aware that even if the booking is prepaid you must present a credit card at the time of collection and pay the applicable deposit. All charges will be in Australian dollars. We can not accept responsibility for the fluctuating currency conversion if monies outside of AUD are used.
A deposit is applicable to all rentals. The deposit applicable depends on the age of the driver. Deposits range from $200-$500 for all vehicles.
Cancellation fee may be charged.
Due to the large number of makes and models in our fleet we cannot guarantee a specific vehicle but we will do our best to fulfill your request. All vehicles in the same class are similar in size and passenger capabilities.
Unfortunately, we do not allow animals to be transported in our vehicles. A Cleaning Fee of $200 will apply if any animal fur or odours are detected in the vehicle.
All our vehicles are non-smoking. A cleaning fee of $200 applies to any vehicles which have been smoked in.
Our vehicles are not permitted to be used on un-sealed roads.
MYUTE Vehicles can only be driven within 400kms of Townsville.
All vehicles should be provided to you with a full tank of petrol. Please return the vehicles to us the same. A refuelling fee of $4.00 per litre applies (minimum charge of $20). For the correct fuel types please refer to the inner flap of the fuel cover or key tag.
Only our utes have towbars which are allowed for small trailers. We don’t allow Caravans or Car Trailers to be towed. Contact our office on 1800 815 590 for assistance.
Firstly, ensure the safety of all passengers in the vehicle and any other individual involved. Check if you need to report the accident to Police. It is important to collect the details of all parties involved, including the driver licence details, vehicle registration/s, details of the accident and any witness details. If possible, please take a photograph of any relevant details such as the driver licence of all drivers, evidence of the accident including damage to the vehicles.
Please report the issue to us as soon as possible so we can assist you. Contact our office on 1800 815 590 for assistance.
MYUTE Rentals offers roadside assistance for any mechanical faults that may occur during the rental (during business hours only).
For incidents where the hirer is responsible - If you have flat tyre, lockout service, fuel delivery (if you run out of fuel) and jump starting your car if the battery is run flat.
If you require help for any of the above, a callout charge of $110 will apply (during business hours only).
Contact our office during business hours on 1800 815 590 for assistance.
You can rent lots of vehicles from us including a great range of:
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